Hospitality Mavericks Podcast Hospitality Mavericks Podcast 2933130600247532 A podcast about how to communicate with our customers | Charlotte Purvis - Hospitality Mavericks Podcast

Episode 104

#104 Charlotte Purvis, Author, on the Customer Communication Formula

Currently based in North Carolina, USA, Charlotte Purvis’ career was heavily influenced by her time speaking in church at her home town in Alabama. Today, Charlotte is a highly sought after Customer Service Consultant, trainer, coach, speaker, and author of ‘The Customer Communication Formula’.

I really enjoyed discussing with Charlotte about how we communicate with our customers. Join our conversation as we explore Charlotte’s Customer Communication Formula, future-focused feedback and what we can learn from hotel housekeepers. What’s clear from this interview is that regardless of what channel you use to communicate with your audience, customer service begins with the leader. 


‘The Customer Communication Formula’ by Charlotte Purvis: 

‘The One Minute Manager’ by Ken Blanchard: 

Twitter @SpeakerCPurvis: 

#37: The Importance of Employee and Customer Experience with The Boy Bailey Speaks: 

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A big thank you to our sponsor Bizimply who are helping progressive leaders and operators making every shift run like clockwork. Head to our website at or email them directly at

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About the Podcast

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Hospitality Mavericks Podcast
Welcome to the Hospitality Maverick Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love...