Hospitality Mavericks Podcast Hospitality Mavericks Podcast 2933130600247532 A podcast about Email Marketing | Dhilon Solanki - Hospitality Mavericks Podcast

Episode 81

#81 Dhilon Solanki, UK & EMEA Director at Sprout, on Customer Loyalty

Published on: 19th November, 2020

Dhilon Solanki has been in the hospitality industry for 15 years. As UK & EMEA Director at Sprout, he’s been busy up-serving their customers since the pandemic started. I’m excited to catch up with Dhilon to learn more about where technology and communication sits in the bigger picture for hospitality. 

From an idea captured on the back of a napkin by the three Founders in 2008, Sprout has since grown to now boast a global workforce to service our growing global client base. Headquartered in Melbourne, and proudly Australian, the company includes operations and offices in the UK and Vietnam. Sprout is a CRM system that simplifies the acquisition and management of customer data allowing marketers to focus on creating customer-centric communications. 

Join us as we discuss email marketing, focusing on your loyal customers, non-negotiables for daily routines and the rebirth of QR codes.

Links:

Join the Hospitality Mavericks newsletter: https://rb.gy/5rqyeq  

Join the GameChanger Facebook Group: https://bit.ly/2GAvr2W

Sprout: https://sproutsend.com/about/

‘Do Open’ by David Hieatt: https://www.amazon.com/Do-Open-Newsletter-Transform-Business/dp/190797430X

‘Good To Great’ by Jim Collins: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996/

#71 Mark Smith, Founder of Double Up Social, on Telling Your Story: https://www.hospitalitymavericks.com/podcast/episode/1b3330d8/71-mark-smith-founder-of-double-up-social-on-telling-your-story

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    About the Podcast

    Hospitality Mavericks Podcast
    Welcome to the Hospitality Maverick Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love...
    Welcome to the Hospitality Mavericks Podcast. We are on a mission to inspire leaders and entrepreneurs in the hospitality and restaurant industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support.

    Here you will find conversations with industry Mavericks who take a value-based approach to running their businesses whilst displaying a fierce passion for our industry. They Dare to be Different.
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    About your host

    Profile picture for Michael Tingsager

    Michael Tingsager

    I love to develop and grow hospitality and restaurant leaders to unleash their own and their organisations true potential by reframing thinking by putting people first.

    I believe and live by building hospitality and restaurants businesses from the inside out. When your employees love your company, your customers will love you — brand nirvana.

    I was born into the industry and learned the ropes on the frontline by working in the front of the house and heart the operation in my Mum and Dad's restaurants. Since then I've branched out. Over the years I've had different roles within operations and people - running and managing my own restaurants to being multi-unit operations and people director (+24 units/+250 employees) and working with global brands like McDonald’s for +11 years.

    At Hospitality Mavericks we are on a mission to inspire leaders and entrepreneurs in the hospitality industry to create profitable and heart-centred businesses from the inside out; the kind that both employees and customers love and support. Here you will find conversations with industry Mavericks who take a value-based approach to run their businesses whilst displaying a fierce passion for our industry. They Dare to be Different.